Here you will find answers to the most frequently asked questions about your order at KERN & SOHN – from reordering individual items to returns and warranty claims to specific topics such as software or minimum order values.
If your question is not answered here, our service team will be happy to assist you personally. You can reach us by phone or via the contact form.
Whether you can add another item after you have placed your order will depend on the payment method you have selected. However, for most payment methods it is possible to add items, as long as the order has not yet been processed. You can follow the status of your orders using your personal customer account. If you need to make a change to an order which is already being processed, then please contact your personal customer adviser.
No, we do not have a minimum order value for our deliveries. A minimum fee of € 15.00 (net) excl. VAT will be charged for orders less than €15.00 (net) excl. VAT
With Online orders, you have the right to cancel within 14 days. Further information as well as the exact conditions can be found here.
Our products have been developed and produced to the most modern standards for use in the most varied applications of our customers. If, in spite of everything, one of our products should fail to meet your expectations or requirements, of course you can return
it to us in the context of your legal right to return goods (also see our General Terms and Conditions). To do this, you just need to return the purchased product to us in its original packaging by parcel service - we will pay for the shipment. Products which need to be sent on a pallet will be collected from your premises. To make the return process as smooth as possible, please always enclose a copy of the invoice as well as the delivery note with the returned product.
In the case of a warranty claim, the necessary repair or replacement will be carried out by KERN immediately. If agreed in advance you can also take the measuring device to a KERN dealer of your choice, who will carry out the repair or replacement at our expense.
If you should have any further questions on the subject of returns, you can also contact your your personal customer adviser at any time.
You can return software on a storage medium within 14 days of purchase, as long as the wrapping is undamaged i.e. the seal is still intact. Otherwise, unfortunately we cannot take these goods back.
- 3 years for products with list price ≥ € 500.00
- 2 years for components as well as products with list price < € 500.00
- 1 year for pallet truck scales
Does not apply to consumables such as batteries, rechargeable battery packs, etc.