KERN Service portal

Submit your technical request for your product directly via the Helpcenter or find helpful answers in the FAQ section.

Your fast connection to our service staff. Structured according to product groups, you will quickly find the right contact person for your scale or measuring instrument.

With a device from KERN / SAUTER you can be sure of the highest quality. But if you have any complaints at all, you can register your repair here and download a consignment note for your service return

Once we have received your device for repair you can query the status of the repair procedure using your repair number and your password.

Spare part service within 48 hours, transportation costs are additional

Using the Turntable software, you can enter feedback on products or processes or ideas for new products here and send it directly to the person responsible. You can also keep up to date on how your message was followed up at KERN.