Current service information
Delivery | Dispatch
Quick is not fast enough for us
Our streamlined organisation, large warehouse and modern dispatch logistics are the three key factors behind our speed. 90% of our items are ready for dispatch within 24 hours and shipped to you via couriers, or special air and sea freight providers.
An overview of the standard lead times for our products and services can be found here:
| Product / Service | Standard delivery time | ||
|---|---|---|---|
| Balances with delivery time pictogram | 24 hours | ||
| Test weights without certificate | 24 hours | ||
| Balances with delivery time pictogram | 48 hours | ||
| Balances with delivery time pictogram | 7 working days | ||
| DAkkS calibration, ISO calibration, verification for balances | 3 working days (+ product preparation time) | ||
| DAkkS calibration, verification Test weights, class E2 – M3 | 4 working days (+ product preparation time) | ||
| DAkkS calibration, verification Test weights, class E1 1 mg – 500 mg Recalibration 1 g – 10 kg (known volume) | 15 working days (+ product preparation time) | ||
| DAkkS calibration, verification Test weights, class E1 1 g – 1 kg incl. volume determination | 25 working days (+ product preparation time) | ||
| DAkkS calibration, verification Test weights, class E1 ≥ 2 kg incl. volume determination | 40 working days (+ product preparation time) | ||
| DAkkS express service Balances, test weights class E2 – M3 | 48 hours (+ product preparation time) | ||
| Repair service (depending on type and scope of the work) | 5 working days |
Returns
Simply return the purchased product in its original packaging within the statutory return period. Please use our return slip for this purpose. If you have any further questions about product returns, feel free to contact your KERN customer adviser – they will be happy to help you.